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Not Seeing Data?

By default, there’s a 3-day offset (offset_days: 3) between when your message is sent and when performance data appears in the dashboard. This ensures engagement metrics are complete — conversions often happen 1-3 days after an email is opened.

You can disable this offset by unchecking the Metrics offset by 3 days checkbox next to the date picker on the template dashboard to see data as it arrives.

If you’re not seeing any data at all, check these common causes:

  1. Webhook not configured — Your ESP needs to send engagement events to JustAI via webhook. See the tracking setup FAQ for your ESP’s specific endpoint.
  2. Wrong event names — Event names in your ESP must match what JustAI expects. Mismatched naming is the most common ingestion issue.
  3. Event forwarding not enabled — Some ESPs (like Braze with Currents) require you to explicitly enable event export. Check your ESP’s event forwarding settings.
  4. Low volume — If your campaign has very few sends, data may appear sparse. The dashboard uses a 14-day lookback window (lookback_days) by default.

If you’ve verified all of the above and still see no data, contact your JustAI team for a pipeline investigation.